Support Mail : admin@cryptogen.biz     Server time :     Phone number : +44 113 320 6886

Frequently Asked Questions
Cryptogen.biz is part of the cryptocurrency world handled and managed by the private limited company Cryptogen Limited. Cryptogen Limited is the incorporated firm on the land of Great Britain.
Yes, Cryptogen is registered in the United Kingdom as "Cryptogen Limited" with a registration number of 10915187
Any interested person can become the investor of Cryptogen Limited, no matter how well he or she understands the scope of our business and technical aspects of BitCoin mining as a whole.
The company develops long-term relationships with customers and partners. Our business plan includes the phased development over the next 10 years, until at least 2027.
No, you can't lose money. We make every effort to ensure the safety of your assets.
It's quite easy and convenient. Follow this link, fill in the registration form and then press "Register".
In the "Make A Deposit" section of your account, select the necessary investment plan, enter the amount, select the payment source (send the amount from a BitCoin wallet or invest from the account balance) and click on Spend button. After that, the system would suggest you a BitCoin address where you need to send money. Note that you have to make this payment from your BitCoin wallet.
We accept deposits via cryptocurrency such as Bitcoin, Litecoin, ETH etc.
You can invest with any service which is the provider of Bitcoin wallets (addresses). If you do not have such a wallet, please register it at the following address https://blockchain.info/wallet/#/signup or https://www.coinbase.com/signup?email= or https://block.io
Bitcoin address is your ID (account, wallet number), starting with 1 or 3 and containing 27-34 alphanumeric Latin characters (other than 0, O, I). The address can also be represented as a QR-code, it is anonymous and does not contain information about the owner. For example, 1AMRs8CRZj2dKZ3PjkM6GbWMSnk72v3AvR
Use any online converter to find out about the actual value of Bitcoin. The most popular service is http://preev.com
Each of your deposits can be for any amount from 0.005 BTC, and there is no maximum. The number of such deposits is not limited.
You cannot. You can not change your username or email. The only solution is to re-register your account.
Your deposit will be added after 3 confirmations of network. This process takes from 1 to 24 hours. If you still don't know what Bitcoin confirmations are visit this site and read information here: http://bitcoinsimplified.org/learn-more/confirmations
All BitCoin operations are confirmed by a BitCoin network. Every single computer in the BitCoin network confirms your transaction, increasing the total number of confirmations. When the number of confirmations reaches a specific threshold, usually from 3 to 6, the funds appear in the recipient account. Usually, such a process takes from up to 90 minutes.
Address the technical support service via the feedback form in the "Support" section or via admin@cryptogen.biz and send the following data: 1) your login, 2) the exact amount of the deposit in Bitcoin, and 3) the address, to which the payment was sent.
You can have several deposits, we do not limit their number. Each of your deposits has unique conditions, proper time of profit accrual and profit margins.
Profit is generated on hourly basis, the first accrual will be after 1 hour.
Yes, of course. Profit is generated on an ongoing basis, 7 days a week.
Yes, profits are also accrued on Saturdays and Sundays.
Our system allows you to accumulate funds on the balance of your account, which you can use as a source for the creation of a new deposit.
Login to your account using your username and password and click on "Withdraw Funds" section.
You can create a request for withdrawal of any amount that is equal to or greater than 0.0005 BitCoin.
The system works in an automatic mode, which means that you get paid immediately after creating your query.
Cryptogen Limited offers 2 levels of referral commissions - 5% commission for every deposit that your direct referral makes from his BitCoin wallet, 2nd level commission is 3%.
To use your affiliate link and to receive referral commissions, it is not necessarily to have your own active deposit.
Check the login data: your username and password. If you are sure you enter correct data, but it is not possible to access the account, use the password reset function, which is located below the login form. Click on forgot password link, type your username or e-mail and you'll receive a confirmation code to your email for resetting your password.
You can change your password directly from your members area by editing it in your personal profile.
After adding account information for a payment method, we do not allow you to change it. This is for your own protection so that your funds cannot be stolen if your account is hacked. If you need to change your payment account, please contact our support and we will change it for you.
Check the spam folder in your mailbox. If the problem is not solved, contact your email provider. We strongly recommend that you use the service @gmail.com to work with the website.
You can access the account information 24 hours, seven days a week over the Internet.
Yes, but we strongly recommend that you register one account and use it for investment. It will allow to reduce load on the server and database, as well as prevent any possible problems.
Yes, we do offer representative program.
Affiliate commission of representatives is also Three-tier 10% - 6%.
Any of you can become a representative. Send the details like Name, Languages, Working Hours, Phone Number, Skype, Facebook and other social media sites that you use regularly to our Support. It will require minimum of your personal and contact details, which will be added to the website. Once your information has been added to this section, your affiliate commission will be increased to 10% - 6% .
Yes, your account is 100% safe.
Cryptogen offer single plan- 5.04% daily for 30 days + Principle Return at maturity.
You will get your deposit back at maturity.
The most likely cause of the payment delay is invalid Bitcoin address in your "Edit Account" section, or its absence, check it out first.
You can do it yourself in the Withdrawals History section by clicking [cancel].
All cryptocurrency transactions are processed after 3 network confirmations. Just wait a little bit.
You can contact us around the clock via the support form or email admin@cryptogen.biz. We will promptly respond to any problems.
No, our clients do not have to bear any fees while withdrawing their funds.
You just need to register and use your referral link to attract new investors.